apanama Privacy Policy: How We Handle Your Account Data
When you access apanama — whether you're checking your wallet balance after a GoPay deposit or switching between live tables and slot rooms from your phone — your account data moves with you. This policy explains exactly what we collect, how we use it, and the choices available to you as a user in Indonesia, where applicable under local law.
Account data protected
GoPay, DANA, OVO covered
Your rights, clearly stated
Indonesia-focused policy
POLICY SCOPE EXPLAINED
What This Privacy Policy Covers
This policy applies to all personal data collected when you use apanama's services — creating an account, verifying your identity, making a deposit through GoPay, DANA, or OVO, and browsing our game lobby on mobile or desktop. We collect only the data needed to operate your account and process your transactions. This includes your registration details (name, email, phone number), your deposit and withdrawal records tied to your chosen payment method, and session data from your device. We do not sell your personal data to third parties. Data shared with payment processors — including local e-wallet providers like GoPay, DANA, and OVO — is limited to what those processors need to complete your transaction. Retention periods depend on the type of data: account records are kept while your account is active and for a period afterward as required by applicable regulations in your region. Availability of these services depends on local law and eligible regions. If you have questions about how specific data is handled, you can reach our support team through the contact paths listed on this page.
GoPay Transactions
Deposit and withdrawal records processed through GoPay are shared with GoPay only to complete your transaction. We do not store your GoPay credentials.
DANA & OVO Records
When you transact via DANA or OVO, those processors receive only the minimum data needed to confirm and complete the payment. Transaction records remain on your account history.
Account Registration Data
Your name, email, and phone number are used to identify your account and route support queries. This data is not used for third-party marketing without your consent.
Device and Session Data
We collect device type, browser session data, and login timestamps to secure your account and detect unusual access. You can review recent login activity in your account dashboard after login.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies
Not every service you reach from apanama falls under this policy. Understanding the boundary helps you know where your data is protected by us and where another party's policy applies instead.
Account Access
All data collected when you log in, verify your account, or update your profile details falls fully under this policy. We control and are responsible for this data.
Payment Transactions
Deposits and withdrawals through GoPay, DANA, and OVO involve those processors' own privacy terms once your transaction leaves our platform. We cover the data on our side of the exchange.
Game Content
Game sessions within the lobby — including titles from our studio partners — generate session data that falls under this policy. We do not share in-game activity data outside of your account record.
Third-Party Links
If you follow a link from apanama to an external site, that site operates under its own privacy policy. We are not responsible for how third-party destinations handle your data.
ACTIONS YOU CAN TAKE
Your Rights Under This Policy
You have practical options for managing the data apanama holds about you. You can request a copy of your account record at any time by contacting our support team — your name, registered email, and transaction history are all accessible on request. If any detail in your account is incorrect, you can update it directly from the account settings page after logging in, or ask our support team to correct it for you. You can also raise a question about how your data is being used, and we will respond through the same channel you used to ask. If you want to request deletion of your data, we will process that request in line with applicable retention requirements under local law in eligible regions. We aim to respond to all data-related requests within a reasonable timeframe.
Review Your Records
Contact support with your registered email to request a copy of your account data, including transaction history linked to GoPay, DANA, or OVO.
Correct Account Details
Log in and open the account settings page to update your name, phone number, or email directly. Changes take effect immediately on your profile.
Raise a Data Question
Send your question to our support team via live chat or email. We will respond to the same channel and keep a record of your query in your account file.
Request Data Deletion
Submit a deletion request through support. We process these in line with local retention rules — where local law and eligible-region requirements allow, we action requests promptly.
CONTACT OUR PRIVACY TEAM
How to Reach Us About This Policy
If this policy raises a question you cannot answer by checking your account dashboard, our support team is the direct path. You can reach us through live chat while logged in, or by emailing the address listed on the contact page. For data-specific requests — corrections, deletions, or access queries — include your registered email in your message so we can locate your account quickly.
Live Chat Support
Open live chat from your account dashboard after logging in. This is the fastest route for account-level privacy questions.
Email Support
Send data requests to the support email listed on our contact page. Include your registered email and a description of your request.
Account Dashboard
Your deposit history, login activity, and linked payment methods — GoPay, DANA, OVO — are all visible in the dashboard after login, without needing to contact support.
HOW WE PROTECT YOUR DATA
Data Handling and Account Security at apanama
We apply standard security practices to protect your account data from unauthorised access. Sessions are encrypted in transit, and login activity is logged so you can spot any access you do not recognise. If you notice something unusual, changing your password from the account settings page is your first step, followed by contacting support.
Cookies and Session Data
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser, though disabling them may affect how the account pages load.
Payment Data Handling
We do not store full payment credentials for GoPay, DANA, or OVO on our servers. Payment data passes through the processor's secure channel, and only the transaction result is recorded on your account.
Data Retention
Account records are kept while your account remains active. After account closure, data is held only as long as applicable regulations in your region require, then deleted from our systems.
Policy Updates
When this policy changes, we update the version date at the top of this page and, for material changes, send a notification to your registered email. The current version is always shown here.
PRIVACY POLICY FAQ
Common Questions About Your Privacy at apanama
If you have a question about this policy that is not covered below, our support team can answer it through live chat or email.
What personal data does apanama collect when I open an account?
We collect your name, email address, and phone number at registration. Once you make a deposit, transaction records tied to your payment method — GoPay, DANA, or OVO — are added to your account file. We also log device and session data to secure your login.
Does apanama share my data with game studios or providers?
No. Game studios whose titles appear in our lobby supply game content only. They do not receive your personal account data, payment records, or contact details. Data sharing is limited to payment processors handling your transactions.
How do I find my transaction history?
Log in and open the wallet section of your account dashboard. All deposit and withdrawal records, including the payment method used — GoPay, DANA, or OVO — and the amounts, are listed there in full.
Can I ask apanama to delete my account data?
Yes. Submit a deletion request to our support team with your registered email. We will process it in line with applicable retention requirements under local law for eligible regions, and confirm when it is done.
What happens to my data if I stop using apanama?
After your account is closed, we retain data only for as long as local regulations in your region require. Once that retention period ends, your personal data is removed from our active systems. Contact support to start the closure process.
Who do I contact if I believe my data has been handled incorrectly?
Reach our support team via live chat after logging in, or email us at the address on the contact page. Include your registered email and a description of the issue. We will review and respond through the same channel.
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